He usually starts his working day at 7am. He's happy to be there so early so that he has more of the day to himself once work is over. However, there is no 'typical working day' for Philipp. It all depends on which area he is working in at the time. The first year of training is the same for all newcomers in IT. During this year, there's no distinction between system integration and application development, as the focus is always on the basics. For example, trainees learn how a PC is put together and how to familiarise themselves with the network and IT infrastructure. In the first year of training, they also work in IT Service where they often receive tickets from MAPAL colleagues from all over the world who need help with technical issues. "Anything can happen on the IT hotline. There are days that are more stressful than others because there is a high number of callers or error messages occur that you've never seen before. Certainly, there are other days that are much more relaxed", Philipp summarises. Most recently, he has been working primarily in IT Client Management. There, he packaged software – in other words, rewrote data packages so that they are suitable for automatic distribution to all of the computers in the company. He greatly enjoys the combination of providing direct support and the calmer, more focused activities. As for now, he's particularly looking forward to his next placement: programming in application development.