MAPAL集团的数字化进程
作为 IT-客户-管理团队的负责人，Sebastian Schaal先生负责后台管理线程
条条大路通阿伦（Aalen）。从这里开始，IT-客户-管理部门负责协调玛帕集团世界各所在地的技术基础设施。Sebastian Schaal先生致力于确保全球所有员工都将受益于相同的用户体验。
“我们实际上会照管处理在后台运行的所有内容：准则、更新的控制、集中设置。目的是让 IT 能够在维修服务方面火力全开。”得益于在职业生涯中已经积累的大量维修服务经验，这位训练有素的系统管理IT专家，深知他在说什么。他于2018年加盟本公司，当时玛帕集团刚刚开始向 Office 365转向，并且在云服务上增加了大量的投入。“那是一个激动人心的时刻，”Sebastian Schaal先生回忆道。云服务同时也唤醒了他的志向，使他将注意力更多地转移到后端平台上。这样他得以从 日常维修服务业务中解脱出来，从而可以更深入地对系统进行研究，并将各种想法付诸实践。2020年，他被提升为新成立的IT-客户-管理部门的团队负责人。
The desire to start all over again
In order to be successful in IT teams, Sebastian Schaal is convinced you have to have an independent way of working and also have the desire to start again from scratch. After all, you search for solutions in your field via many paths and a lot of the time you come to a dead end. You have to be able to cope with that, Sebastian says calmly. “If you’re really interested in finding good solutions, it’s all the more fun when you’ve found something that goes down well. There’s a lot of feedback and you can feel the gratitude of the colleagues at the sites. Then you know why you've spent weeks thinking about it.”Networked with the world
What he appreciates about his work is the many connections with other departments and especially the international contact: “Sometimes you’re on the phone with Japan, India, Romania and the USA in a single working day. Being in contact with so many countries and cultures is very enriching for me, because it tends not to be like this in your private life.” Sebastian has already experienced for himself that the cooperation with a site can also temporarily change into an on-site commitment. In 2018, he was given the opportunity to support a major server changeover in client services at the Tokyo site for a fortnight. An experience that shaped him and for which he is still very grateful today.
In a manufacturing industry, interlocking system landscapes are simply crucial to success. “IT is becoming more and more important these days. Without IT, there is no digitalisation – and no development”, Sebastian sums up. And a little pride can be heard in his voice when he adds: “That’s why we contribute significantly to the future viability of the company.”
