MFA Setup

Multi-factor authentication (MFA) is an additional security method that ensures that only you can log in to your account. It requires at least 2 authentication methods - your password and another piece of information (Microsoft Authenticator App).

This guide will help you set up and register MFA.

1. Download the Microsoft Authenticator app

Get the app on your phone
Scan the QR code with your Android or iOS mobile device and install the Microsoft Authenticator app.
Note: Don’t disable Push Notifications the MFA App requires this functionality.
 

2. Logon to the SuccessFactors Application outside the MAPAL Network

1.    Visiting the SuccessFactors URL: mapal.com/sf will take you to the SuccessFactors login page.

2.    Log in to SuccessFactors with your MAPAL user and password as you normally do.

3.    After you choose Sign in, you'll be prompted for more information. 

4.    The default authentication method is to use the free Microsoft Authenticator app. If you have it installed on your mobile device, select Next and follow the prompts to add this account. If you do not have it installed, scan the QR code on the right side of the page.

If you do not have the app installed, scan the QR code from Chapter 1.

5.    Click Next.
6.    Launch the mobile app and choose Add an account. 
7.    Then select work or school account.
8.    Present the QR code on your screen to the app.
 
9.    Scan the QR code presented on the screen using the Microsoft Authenticator app. Once successfully added click Next.
10.    You will receive a notification in your Authenticator app. There you need to enter the code you see on the screen. After successful entry, click Yes on your mobile device.
11.    Click Next.
12.    Click Done, to complete your MFA configuration.

3. Login to SuccessFactors after the MFA-Registration

1.    Visiting the SuccessFactors URL: mapal.com/sf will take you to the SuccessFactors login page.

2.    Log in to SuccessFactors with your MAPAL user and password as you normally do.
 

3.    Enter the two-digit number you see on the screen for verification in the Authenticator app and confirm with Yes.

4.    You will be automatically redirected to the SuccessFactors Application Homepage and logged in as usual.

4. If you change your mobile phone, please update your MFA

Before registering a new cell phone, we recommend deleting old or no longer needed authentication methods from your account.

1.   Open the Authenticator app and click on the account you want to remove.

2.   Click on Settings (Gear icon) in the top right corner.
3.   Click on Remove Account
Note: To set up a new mobile phone and register with SuccessFactors outside the MAPAL network, continue with the steps described above in Chapter 2. Registering with SuccessFactors outside the MAPAL network with your new mobile phone.

Further details on multifactor authentication can be found on the MAPAL intranet under KNOW-HOW IT.
If you have any questions or problems, please contact the IT Service Desk.