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Compliance at MAPAL

At MAPAL, we see compliance as a fundamental principle of our actions and a key to genuine partnerships. This principle shapes our relationships with customers, employees, suppliers and public institutions and is at the heart of our business activities.

Our aim is not only to act within the legal framework, we see it as the basis for responsible and ethically impeccable conduct. We are convinced that transparency, integrity and strict compliance with rules and laws form the foundation for sustainable success and trusting business relationships.

Code of conduct - For a fair cooperation

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In order to emphasize our responsibility for fair cooperation, we have developed company-wide guidelines that not only clarify the obligations of MAPAL employees, but also regulate our dealings with various stakeholders such as customers, suppliers, partners and society as a whole.

These guidelines are the result of a deep understanding of the need for transparent, respectful and fair business practices. They clearly define the expectations for the behavior of everyone at MAPAL and ensure that our shared values are at the core of every interaction with internal and external partners.

The binding nature of this policy extends to all MAPAL Group employees, regardless of their position or function within the company. Through regular training, we ensure that these standards are not only understood but also practiced.

Reporting an occurence or complaint

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Despite a large number of preventive measures, a violation of these protected legal positions cannot be completely ruled out. In this case, it is necessary to obtain knowledge as soon as possible and to take appropriate remedial measures without delay.

A  secure digital reporting system is available for reporting specific indications of unlawful or harmful behaviour with regard to MAPAL's business activities. This can be used to report compliance issues as well as misconduct under the Whistleblower Protection Act and violations of human or environmental rights in the supply chain.

Further reporting options at our international locations

Italia - MAPAL Italia Srl


How to Make a Report for Italia:

The report can be made using the web channel, through the MYGOVERNANCE site, which is capable of ensuring, by electronic means, the utmost confidentiality of the identity of the reporter in compliance with the provisions of Legislative Decree No. 24/2023. Those authorized to report include individuals operating in the work context of Mapal Italia, specifically:

  • all employees of Mapal Italia Srl, regardless of their contractual classification;
  • freelance workers, collaborators, professionals, consultants, volunteers, and interns of Mapal Italia Srl;
  • Individuals who hold administrative, management, supervisory, oversight, or representation functions within Mapal Italia Srl.

The report must be detailed, i.e., made with a level of detail sufficient to allow the verification of the reported facts and must address:

  1. Illicit conduct relevant under Legislative Decree No. 231/2001 and violations of the Organizational, Management, and Control Models adopted by
    Mapal Italia Srl;
  2. Offenses that fall within the scope of application of the European Union or national acts listed in the annex to Legislative Decree No. 24/2023 or of domestic legislation that constitutes their implementation of the acts of European law indicated in the annex to Directive (EU) 2019/1937;
  3. Acts or omissions harmful to the financial interests of the European Union as protected under Article 325 of the Treaty on the Functioning of the European Union;
  4. Acts or omissions concerning the internal market as per Article 26.2 of the Treaty on the Functioning of the European Union, including violations of competition rules and state aid, as well as corporate taxes;
  5. Any conduct likely to nullify the object or purpose of the provisions provided by the acts of the Union;
  6. Any other possible administrative, accounting, civil, and criminal offenses of any nature, other than the previous ones.

Reports under Article 1, paragraph 2, of Legislative Decree No. 24/2023 cannot concern:

  • Disputes, claims, or requests of a personal interest of the reporter that exclusively pertain to their individual work relationships even with higher-ranking figures;
  • Reports of violations already compulsorily regulated by the Community acts listed in Part II of the annex to Legislative Decree No. 24/2023;
  • Matters of national security and defense.

The reporter cannot be discriminated against as a result of the report in compliance with Articles 16 and 17 of Legislative Decree No. 24/2023, provided that at the time of the report they have reasonable grounds to believe that the information on the reported violations is true and falls among those relevant. On the contrary, the protection of the reporter is forfeited when the criminal responsibility for the offenses of defamation or slander or for crimes committed by lodging the complaint is established, even with a first-instance judgment, or when the civil responsibility of the reporter is established in cases of intentional misconduct or gross negligence. Mapal Italia Srl reserves the right to act to protect its interests also in defense of the injured parties. For the utmost protection of their confidentiality, when making the report, the reporter must:

  • use exclusively personal information devices;
  • register on the online platform and make reports using a personal email address.


Czech Republic - MAPAL C&S

Whistleblowing MAPAL C&S

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