People who work with us: Iris Heck

As Team Leader of Commercial Organisation at MAPAL in Pforzheim, Iris Heck drives process-related changes in order to improve the internal workflow of the departments and sites.

Whether it’s drafting a quotation or preparing a customer order – if commercial processes are not up to scratch, Iris Heck uncovers the need for optimisation and initiates corrective measures. The versatility of industrial professions has always fascinated her.

“We analyse commercial processes between departments and sites and try to continuously improve them. The challenge often lies in taking into account the interests of all the areas involved and working out a joint solution”, says Iris, describing the core of her professional activity.

Trained as an industrial clerk, Iris has been with the company since 2003. She also completed a business administration course at the VWA College of Professional Education alongside her training at MAPAL Aalen. In 2014, she moved within the group to MAPAL WWS in Pforzheim, where high-performance and high-precision tools are developed and produced in the world’s largest and most modern manufacturing facility for PCD tools. 

“MAPAL has grown significantly in recent years. For me personally, it was great that I was able to stay in the group despite moving to Karlsruhe”, says Iris, appreciating the professional opportunities that can be realised in a group-wide network. After joining MAPAL WWS, she completed a part-time Bachelor’s degree at the VWA College of Professional Education in Karlsruhe. 

“During this time, it was particularly important for me to be able to combine my job and my studies. My employer actively supported me in this. And I’m able to return the favour by bringing the results of my continuing education into my daily work.”

Finding solutions together

At MAPAL, it is particularly important to meet the requirements of the market at all times. In an ongoing project, the focus is on optimising lead times in order to be able to meet customer requirements on time. With a team of sixteen, every internal work step is put to the test. In another project, Iris supports the standardisation of information within the MAPAL knowledge database (MAWIS) to ensure smoother processes on the customer side. “There’s always room for improvement. That’s why, as part of my role, I continuously question structures and processes in order to simplify the everyday work of my colleagues”, Iris says, summing up her drive.

Change is ubiquitous

An office situation with a couple of colleagues.

With regard to digitalisation, her own field of work has also changed significantly. On the one hand, because working models have become flexible, and on the other hand, because digital solutions have been integrated. Tools are changing from local software to cloud solutions and collaborative tools. But the general processes in the company have also accelerated thanks to digitalisation. According to Iris, one example of this is the digital transaction file, in which incoming customer orders are transferred to the SAP system and assigned to the corresponding sales order.

“数字解决方案使得我们的日常工作得到了简化。因而我们能够更迅捷地针对客户需求和市场做出反应。”

通过进一步发展达到目标

当然，必须将员工使用数字化服务的阻碍阈值尽可能降到最低。在MAPAL集团内部，对这一前提已经进行了充分的验证。MAPAL集团针对众多应用程序，为员工提供广泛的在线培训。此外，公司还提供从时间管理到语言培训、从各种工具的使用方法到管理人员研讨会等的范围广泛、多种多样的培训项目。“对于我个人来说，在过去我总是会得到各种机会获得令人兴奋的继续教育课程，促进自己在专业方面得到发展，”作为目前的商务部门团队负责人人，Iris这样总结道。对于迎接未来的挑战，她踌躇满志。

阅读更多

  •

    Moritz Mäurer，主数据经理

    He’s on board as early as when the first sketches are drawn up according to DIN structures and he’s still there when the companies receive operational support. Moritz Mäurer takes a holistic approach to product development.

  • Lena Klaus is an industrial clerk trainee at the MAPAL site in Aalen.

    Lena Klaus, Industrial Clerk

    Lena Klaus erhält in ihrer Ausbildung zur Industriekauffrau wertvolle Einblicke in wirtschaftliche Geschäftsprozesse.

  • MAPAL WWS GmbH, the MAPAL location in Pforzheim

    普福尔茨海姆的MAPAL

    了解更多关于MAPAL集团的PCD工具能力中心、当地特色以及您与我们联系的选择。