Digitisation at MAPAL

As Team Leader of IT Client Management, Sebastian Schaal is pulling the strings in the background

The image shows Sebastian Schaal – Team Leader IT Client Management.

All roads lead to Aalen. From here, IT Client Management orchestrates the technical infrastructure of the MAPAL sites. Sebastian Schaal works to ensure that all employees worldwide benefit from the same user experience.

“We actually take care of everything that runs in the background: Guidelines, controlling updates, central settings. So that IT can concentrate fully on service.” The trained IT specialist for system administration knows what he’s talking about; after all, he’s already been able to gain some service experience in his professional career. He joined the company in 2018, when MAPAL was just starting to move to Office 365 and was increasingly investing in cloud services. “It was an exciting time back then”, Sebastian Schaal recalls. It also awakened in him the desire to shift his focus more to the back end. This way, he can dive deep into systems and implement ideas (without being distracted by the daily service business). In 2020, he was promoted to team leader of the newly created IT Client Management department.

Under the three major headings of “standardisation”, “automation” and “documentation”, he and his team work exclusively on internal IT solutions for the total of 25 sites of the MAPAL Group. “We want to create a global standard that is centrally managed by us in Aalen”, Sebastian sums up the goal of his department as well as his diverse responsibilities in the client environment.

“Sometimes you’re on the phone with Japan, India, Romania and the USA in a single working day. Being in contact with so many countries and cultures is very enriching for me, because it tends not to be like this in your private life.”

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The desire to start all over again

In order to be successful in IT teams, Sebastian Schaal is convinced you have to have an independent way of working and also have the desire to start again from scratch. After all, you search for solutions in your field via many paths and a lot of the time you come to a dead end. You have to be able to cope with that, Sebastian says calmly. “If you’re really interested in finding good solutions, it’s all the more fun when you’ve found something that goes down well. There’s a lot of feedback and you can feel the gratitude of the colleagues at the sites. Then you know why you've spent weeks thinking about it.”

Networked with the world

在工作中，他特别珍视连接到其它部门的接口，尤其是国际间的联系：“工作中经常会发生这样的事情：在一天之内需要将电话打到日本、印度、罗马尼亚和美国等。和这么多国家、这么多文化产生交流，对我来说是非常丰富多元化的，因为在私人生活中几乎不可能出现这种情形。”Sebastian过去亲身体验过，有时在和某个所在地的公司合作时，会演变成自己到现场参与的情况。2018 年，他得到了一个为期两周前往集团的日本东京（Tokio）所在地的机会，在那里为客户服务中的一个较大型伺服器-转换项目提供技术支持。这段经历也使他个人受益匪浅，直到今天他仍然非常感激有这样的参与机会。

在生产制造型企业中，相互交叉、相辅相成的系统环境无疑是成功的决定性因素。“在当今世界，IT 变得越来越重要。没有 IT，就没有数字化，也就没有进一步的发展，”Sebastian总结道。他的声音中带着一丝的自豪，他补充说：“因而，我们正在为企业未来的生存能力，奉献出我们的力量。”
 

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