YOUR TASKS:

• Analyze and maintain quality performance metrics including Customer Concerns, Non-Conformances, Supplier Complaints, FPY, COPQ, and Rework Costs.
• Develop and maintain dashboards, reports, and KPI tracking tools.
• Identify trends, recurring issues, and opportunities for improvement through statistical analysis.
• Present quality performance results and recommendations to management.
• Coordinate and maintain quality-related records and transactions within SAP.
• Generate and analyze Cost of Poor Quality (COPQ) reports.
• Track and report scrap, rework, concession, warranty, and customer claim costs.
• Support data accuracy and integrity within SAP quality modules.
• Collaborate with the Director of Quality and Quality Technicians in the investigation and processing of customer complaints.
• Support customer concern containment, root cause analysis, corrective actions, and effectiveness verification.
• Assist with supplier complaint investigations and supplier corrective action follow-up.
• Monitor and report on customer and supplier quality performance metrics.
• Facilitate investigations of internal quality issues using structured problem-solving methodologies.
• Utilize tools such as 5 Why, Fishbone, and 8D methodologies.
• Verify implementation and effectiveness of corrective actions.
• Support preventive action initiatives to reduce recurrence of quality issues.
• Maintain controlled procedures, forms, work instructions, and records in accordance with ISO 9001 requirements.
• Coordinate document revisions, approvals, distribution, and change management activities.
• Ensure quality documentation remains current, accurate, and accessible.
• Support internal and external audits through documentation review and record management.
• Drive quality improvement initiatives using Lean Manufacturing and continuous improvement principles.
• Support projects focused on reducing defects, rework, customer complaints, and supplier quality issues.
• Identify opportunities to improve First Pass Yield and reduce Cost of Poor Quality

YOUR PROFILE:

• Certified Quality Engineer Certificate, Internal Auditor Certificate, Data Analytics, or related technical field preferred.
• Strong analytical, problem-solving, and organizational skills.
• Experience analyzing quality metrics and manufacturing performance data.
• Knowledge of SAP ERP systems and quality management processes preferred.
• Advanced Microsoft Excel skills including Pivot Tables, charts, data analysis, and reporting.
• Understanding of Cost of Poor Quality (COPQ) methodologies.
• Knowledge of ISO 9001 and Quality Management Systems.
• Experience with root cause analysis and corrective action processes.
• Excellent communication and cross-functional collaboration skills.
• Strong attention to detail and documentation control practices.
• Manufacturing quality experience preferred.
• Experience within machining, cutting tools, precision manufacturing, or related industries preferred.

WE OFFER:

• Industry competitive salary.
• Benefit eligibility and vesting that start on your 1st day of employment (medical, vision, dental, std, ltd, 401k)
• Opportunities for career development training here and abroad as well as tuition reimbursement.
• Wellness programs