Las personas de nuestra empresa: Iris Heck

Como jefa de equipo de la organización comercial de MAPAL en Pforzheim, Iris Heck lleva adelante cambios para mejorar los procesos internos de los departamentos y sus sucursales.

Si hay fallos en los procesos comerciales de las ofertas o los pedidos de clientes, Iris Heck descubre las mejoras necesarias y toma las medidas correctivas. Siempre le ha fascinado la gran variedad de profesiones industriales.

«Analizamos los procesos comerciales entre los departamentos y las sucursales con el fin de mantener su mejora continua. El reto es atender los intereses de todos los sectores implicados para conseguir una solución conjunta», ha señalado Iris como los aspectos principales de su actividad profesional.

Iris Heck, gerente comercial e industrial de formación, está en la empresa desde 2003. En MAPAL Aalen, aparte de su formación, cursó la formación continua de ciencias empresariales en la VWA (Escuela de administración y dirección de empresas). En 2014 y dentro del grupo MAPAL, desplazó su actividad a Pforzheim donde se desarrollan y producen herramientas de alto rendimiento y alta precisión de un elevado grado de complejidad en la planta de fabricación de herramientas de PCD más grande y más moderna del mundo. 

“MAPAL has grown significantly in recent years. For me personally, it was great that I was able to stay in the group despite moving to Karlsruhe”, says Iris, appreciating the professional opportunities that can be realised in a group-wide network. After joining MAPAL WWS, she completed a part-time Bachelor’s degree at the VWA College of Professional Education in Karlsruhe. 

“During this time, it was particularly important for me to be able to combine my job and my studies. My employer actively supported me in this. And I’m able to return the favour by bringing the results of my continuing education into my daily work.”

Finding solutions together

At MAPAL, it is particularly important to meet the requirements of the market at all times. In an ongoing project, the focus is on optimising lead times in order to be able to meet customer requirements on time. With a team of sixteen, every internal work step is put to the test. In another project, Iris supports the standardisation of information within the MAPAL knowledge database (MAWIS) to ensure smoother processes on the customer side. “There’s always room for improvement. That’s why, as part of my role, I continuously question structures and processes in order to simplify the everyday work of my colleagues”, Iris says, summing up her drive.

Change is ubiquitous

An office situation with a couple of colleagues.

With regard to digitalisation, her own field of work has also changed significantly. On the one hand, because working models have become flexible, and on the other hand, because digital solutions have been integrated. Tools are changing from local software to cloud solutions and collaborative tools. But the general processes in the company have also accelerated thanks to digitalisation. According to Iris, one example of this is the digital transaction file, in which incoming customer orders are transferred to the SAP system and assigned to the corresponding sales order.

“Digital solutions simplify everyday work. This allows us to react faster to customer needs and the market.”

Reaching the goal with further development

Of course, the inhibition thresholds for employees to use digital services should be kept as low as possible. This premise is already being adequately lived out at MAPAL. Online training is available for many applications. In addition, the company offers a wide range of training – from time management to language courses and the usage of various tools to leadership seminars. “In the past, there were always opportunities for me to complete exciting further training and to develop professionally”, she sums up as the current team leader for commercial organisation. She is already looking forward to taking on the challenges to come.

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